Shipping Policy

Welcome to Baofeng ! We are committed to delivering your order accurately, in good condition, and on time.

1. Shipping Coverage

We currently ship orders across India, including all major metro cities and select tier-2 and tier-3 towns. International shipping will be available very soon.

2. Order Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation.

• You will receive a notification with tracking details once your order has been shipped.

3. Delivery Timeframes

• Standard Shipping: 3–7 business days

• Express Shipping (where available): 1–3 business days

Please note that delivery times may vary based on your location and courier service constraints.

4. Shipping Charges

• Free Standard Shipping on orders over ₹1,999.

• Orders below ₹1,999 will incur a flat shipping fee of ₹99.

• Express shipping charges will be calculated and displayed at checkout on the basis of delivery pincode, where applicable.

5. Delivery Partners

We use reliable delivery partners such as Delhivery, Blue Dart, DTDC, and India Post any many under the colaboration with SHIPWAY  to ensure timely and safe delivery of your orders.

6. Tracking Your Order

Once shipped, you will receive an email and/or SMS with your tracking number and a link to track your package in real-time.

7. Delays and Exceptions

In rare cases, orders may be delayed due to unforeseen circumstances such as natural disasters, lockdowns, or remote delivery areas. If your order is delayed, our support team will proactively contact you with updates.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to incorrect shipping information or failure to accept delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply.

9. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery for assistance. We will work with the courier to resolve the issue or replace your order.

10. Contact Us

For questions related to shipping, reach out to us at:

Email: support@baofengradios.com

Phone/WhatsApp: +91-8396807980