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Refund and Return Policy – BaofengRadios.com

At BaofengRadios.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process. Please review the policy below for full details.

πŸ”„ Return Policy

Eligibility Window:

  • Returns are accepted within 7 days of receiving your order for a full refund or replacement.

  • Items returned between 7 days may be subject to a restocking fee.

  • No returns are accepted after 7 days from the date of delivery.
  • Returns are not accepted if the delivered product matches the ordered product, even if the buyer still wants to return it.

  •  
  • All products of BAOFENG brand comes with brand limited warranty. Buyer needs to register for brand warranty at the time of receiving the product.  

Restocking Fees:

  • 0–7 days: No restocking fee


Condition of Return:

  • Items must be unused, in their original packaging, and in resalable condition.

  • Products that show signs of use, damage, or changed may not be eligible for return.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method to ensure safe delivery.

πŸ“¦ Incorrect or Defective Items

Received the Wrong Item?

  • Contact us within 7 days of receiving the product.

  • Provide a photo or video of the item received.

  • We will offer a replacement or discount if you choose to keep the incorrect item.

Defective or Damaged Products:

  • Must be reported within 7 days of receipt.

  • Send photos/videos of the defect for evaluation.
  • We will provide a free replacement for verified defective items.

πŸ’° Refund Process

  • Refunds are processed within 2 business days after we receive and inspect the returned item.

  • Refunds will be issued to the original payment method.

  • Depending on your bank or credit card provider, refunds may take 2–10 business days to appear in your account.

🎁 Holiday Return Extension

  • On Holiday or any Govt or social Occassion cases Return will be picked on next working Day. 


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