Refund and Return Policy – BaofengRadios.com

At BaofengRadios.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process. Please review the policy below for full details.

🔄 Return Policy

Eligibility Window:

• Returns are accepted within 7 days of receiving your order for a full refund or replacement.
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• Items returned between 7 days may be subject to a restocking fee.
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• No returns are accepted after 7 days from the date of delivery.
• Returns are not accepted if the delivered product matches the ordered product, even if the buyer still wants to return it.
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• All products of BAOFENG brand comes with brand limited warranty. Buyer needs to register for brand warranty at the time of receiving the product.  

Restocking Fees:

• 0–7 days: No restocking fee

Condition of Return:

• Items must be unused, in their original packaging, and in resalable condition.
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• Products that show signs of use, damage, or changed may not be eligible for return.

Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
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• We recommend using a trackable shipping method to ensure safe delivery.

📦 Incorrect or Defective Items

Received the Wrong Item?

• Contact us within 7 days of receiving the product.
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• Provide a photo or video of the item received.
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• We will offer a replacement or discount if you choose to keep the incorrect item.

Defective or Damaged Products:

• Must be reported within 7 days of receipt.
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• Send photos/videos of the defect for evaluation.
• We will provide a free replacement for verified defective items.

💰 Refund Process

• Refunds are processed within 2 business days after we receive and inspect the returned item.
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• Refunds will be issued to the original payment method.
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• Depending on your bank or credit card provider, refunds may take 2–10 business days to appear in your account.

🎁 Holiday Return Extension

• On Holiday or any Govt or social Occassion cases Return will be picked on next working Day.