Refund and Return Policy – BaofengRadios.com
At BaofengRadios.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process. Please review the policy below for full details.
🔄 Return Policy
Eligibility Window:
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Returns are accepted within 7 days of receiving your order for a full refund or replacement.
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Items returned between 7 days may be subject to a restocking fee.
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No returns are accepted after 7 days from the date of delivery.
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Returns are not accepted if the delivered product matches the ordered product, even if the buyer still wants to return it.
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All products of BAOFENG brand comes with brand limited warranty. Buyer needs to register for brand warranty at the time of receiving the product.
Restocking Fees:
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0–7 days: No restocking fee
Condition of Return:
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Items must be unused, in their original packaging, and in resalable condition.
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Products that show signs of use, damage, or changed may not be eligible for return.
Return Shipping:
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping method to ensure safe delivery.
📦 Incorrect or Defective Items
Received the Wrong Item?
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Contact us within 7 days of receiving the product.
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Provide a photo or video of the item received.
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We will offer a replacement or discount if you choose to keep the incorrect item.
Defective or Damaged Products:
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Must be reported within 7 days of receipt.
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Send photos/videos of the defect for evaluation.
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We will provide a free replacement for verified defective items.
💰 Refund Process
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Refunds are processed within 2 business days after we receive and inspect the returned item.
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Refunds will be issued to the original payment method.
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Depending on your bank or credit card provider, refunds may take 2–10 business days to appear in your account.
🎁 Holiday Return Extension
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On Holiday or any Govt or social Occassion cases Return will be picked on next working Day.
📞 Contact Us
If you have any questions or would like to initiate a return, please contact our support team:
📧 Email: support@baofengradios.com
🌐 Website: www.baofengradios.com